We want you to train on the Rise Reformer in your own home before you decide. You have 30 days from the day it is delivered to decide whether to keep it.
How a return works
- Email seasonalvibezz94@gmail.com within 30 days of delivery with your order number. We reply within 1 business day with a return authorization and the return address.
- Pack the reformer in its original packaging. Keep the box and foam until you have decided to keep it.
- Ship it back using a freight or parcel carrier of your choice. The customer arranges and pays for return shipping. Because the reformer ships by freight, return shipping typically costs $150–250 depending on your location. Ask us for a carrier quote before booking.
- Once the reformer arrives and is inspected, we refund the full purchase price to your original payment method within 5 business days. There is no restocking fee.
Conditions
- The reformer must come back in resalable condition: normal use is fine, but no structural damage, missing parts, or deep marks on the wood or upholstery.
- Returns without a return authorization, or shipped after the 30-day window, cannot be accepted.
- If the reformer arrives damaged in transit, do not ship it back. Email us photos within 48 hours of delivery and we replace the damaged parts or the unit at no cost to you.
3-year warranty
Every Rise Reformer carries a 3-year warranty on the frame, carriage, track and springs against defects in materials and workmanship. Claims are handled by replacing the affected part: email us photos and your order number. The warranty does not cover damage from misuse, modification, or normal cosmetic wear.
Cancellations
Orders can be cancelled for a full refund at any time before they ship. Once a freight shipment is booked, the return policy above applies.